Practitioner

Who can I complain about?

You can make a complaint about a registered health practitioner or registered student in NSW.

What should I know before making a complaint?

Information about who can make a complaint and the complainant's rights in the complaint process.

Lodging a complaint

You can make a complaint to us or to the Health Care Complaints Commission. You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading and completing complaints from which you can send to us by post or email...

How councils manage complaints

Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...
Mandatory notifications
Health practitioners and their employers, as well as education providers, also have mandatory reporting (notifications) responsibilities under the National Law (NSW). Education providers, registered health practitioners and their employers must tell AHPRA if they have...
What you can complain about
You can make complaints to health professional councils about the clinical care and treatment, professional behaviour or health of a registered health practitioner in NSW.
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

How we work

This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner.
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
Frequently asked questions FAQ
This section includes some of the frequently asked questions about access to information.

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