Practitioner

What do you need to know about our processes

This section provides information for practitioners about how we manage complaints through our heath, performance or conduct pathway, depending on the issue. It also describes possible outcomes of a complaint.

A complaint has been made about you

This section provides information for practitioners about how we manage complaints and what they can do if a complaint is made about them.
Practitioner information
This section provides information for practitioners about how councils manage complaints, and what you can do if a complaint is made about you.
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

Complaint assessment

Councils manage complaints through their heath, performance or conduct pathway, depending on the issue.
Immediate action proceedings
Section 150 of the Health Practitioner Regulation National Law (NSW) gives a health professional council the power to suspend or impose conditions on the practitioner’s registration as a temporary measure.
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How does a council manage my information?

The complaints process is confidential. Councils only share confidential information if they need to.

What happens after I make a complaint?

After we receive your complaint, it will be provided to the relevant health professional council, who will let you know in writing that they have received your complaint. The council will also inform the Health Care Complaints Commission.

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