Practitioner
What you can complain about
You can make complaints to health professional councils about the clinical care and treatment, professional behaviour or health of a registered health practitioner in NSW.
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

Medical certificates: what you should know

Provides a summary for health consumers, employers about medical certificates based on Medical Council of NSW Medical Certificate Guidelines (2012)

How we work

This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner.
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
Frequently asked questions FAQ
This section includes some of the frequently asked questions about access to information.
Agency Information Guide Access to information
Under the Government Information (Public Access) Act 2009 (GIPA Act), each NSW Government department and agency is required to publish an annual Agency Information Guide. The guide sets out the structure, functions and role of a council. It also explains how you can...

Access to information

We are required to make certain information available and respond to requests for information. This means that information will generally be released unless there is an overriding public interest against disclosure. From 1 July 2010 the Government Information (Public...

Who we are

The Health Professional Councils Authority (HPCA) is the administrative body that supports the Health Professional Councils in NSW. The Health Professional Councils Authority (HPCA) is an administrative agency of the NSW Ministry of Health. Staff employed by the HPCA...

Legal Information

Our legal information section is a guide to the legislative and regulatory environment in which decisions are made under the Health Practitioner Regulation National Law (NSW) .

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