You can make complaints about the clinical care and treatment, professional behaviour or health of a registered health practitioner in NSW.
This list outlines some of the most common types of complaints received by councils.
Concerns that a practitioner is providing unsafe clinical care and treatment, such as:
- misdiagnosing a condition
- not providing the right treatment
- breaching infection control standards
- not keeping or recoding important information in patient records
- breaching a restriction on their registration
Concerns about the way a practitioner behaves may include:
- disclosing confidential patient information
- engaging in sexual misconduct with a patient
- not adequately telling you about the risks of a proposed treatment
- lack of responsiveness to patient needs
- refusal to see a patient
- providing health services that are excessive, unnecessary or not required
Councils also deal with concerns that a practitioner has a health issue or impairment that might cause harm to a member of the public if it is not appropriately managed, such as psychiatric or psychological issue or a problem with alcohol or drugs.