Regulating safe and ethical healthcare in New South Wales
Anyone can raise a concern with us about a registered health practitioner in NSW
We assess complaints, guide people through the process, and help practitioners comply with any restrictions on how they can practise
We support the 15 Councils in their role as decision makers by providing expert regulatory advice and corporate services
Complaints and concerns
I want to make a complaint about a health practitioner
I’m a practitioner and I want to understand complaints
Supporting you through the process
We know the complaints process can be stressful. Our team is here to ensure concerns are handled safely, respectfully, and with care.
The Councils behind each decision
Councils consider the complaints they receive and decide what happens next. They work together with our HPCA teams, so the system runs smoothly.
Each Council is made up of professionals and community members
Committed to fair outcomes for patients and practitioners alike
Independent decision makers who consider public safety risk
Explore Councils for regulatory updates and resources
Featured resources
All resourcesWhen health becomes an issue
When we deal with complaints about health we put public safety first. Learn about health assessments and what’s involved.
Education conditions – what do they mean?
Sometimes, the Council will ask you to increase your knowledge through further education. See what’s involved.
Our commitment to Aboriginal cultural safety in healthcare
We acknowledge the racism Aboriginal people experience in healthcare, and are committed to making it respectful, inclusive, and culturally safe.
Latest updates
All newsHPCA affected by Microsoft outage
The HPCA remains affected by a worldwide Microsoft outage so is unable to send and receive email and has intermittent access to Microsoft Teams. We understand Microsoft is gradually working to bring services back online and we are hoping to be fully operational soon. In the meantime, our phone lines and website are unaffected. We will continue to post updates on our homepage. If you have an urgent enquiry, please phone our main line on 1300 197 177.
13 Nov 2026
Infection control breaches identified at Strathfield practice
A recent Dental Council inspection led to a NSW public health alert
13 May 2026
15 Apr 2026