Getting support

We know it is stressful to have a complaint made about you – and you should know you’re not alone. Many practitioners will receive at least one complaint over a 30-year career but only a small percentage of complaints will require further action and even fewer will result in suspension or prosecution.

When Health Professional Councils and the HPCA manage a complaint, we’re mindful of the impact it has on both the public and the practitioner. Our goals of protecting public health and safety and supporting practitioners through the process with compassion aren’t at odds – they go hand in hand.

We take complaints seriously and address them thoroughly. The right to raise concerns about healthcare is fundamental to preserving public trust and confidence in the system and health professionals.

There are many sources of advice and support to help you deal with manage issues that arise 

Your own practitioner, such as a GP, psychologist or psychiatrist, is an important resource if you’re concerned about your mental health and wellbeing.

You can also reach out to a mental health line for help.

NSW Mental Health Line         1800 011 511

Beyond Blue                                   1300 22 4636

Lifeline                                              13 11 14

13YARN                                            13 92 76

Other key people to contact are your insurer / indemnity provider, your lawyer, and your employee assistance program if you have one.

You can always contact us if you have a question about the complaints process and our regulatory role.

There are organisations specific to your profession that provide valuable independent advice and support.

Black Dog Institute – TEN - The Essential Network for Health Professionals e-health hubopen_in_new

Bush Support Lineopen_in_new – 24/7 support open to all health work­ers, health discipline students, and their families in rur­al, remote, and isolated com­mu­ni­ties.

• 1800 805 391