Managing patient dissatisfaction and complaints

How can physiotherapists manage and minimise patient dissatisfaction and complaints? 

And what can you do if a patient does make a complaint?

Our expert panel discuss ways to help you avoid turning that unhappy patient encounter into a complaint to the regulator.

We hear from:

• Elizabeth Ward - President of the Physiotherapy Council of NSW
• Toni Andary - Deputy President of the Physiotherapy Council of NSW
• Janene Eagleton - Community member on the Physiotherapy Council of NSW and expert in managing patient and aged-care resident complaints.