Contact the Pharmacy Council

If you have a general enquiry or want more information about a complaint that concerns you, we can help.

Are you:

• concerned about a pharmacist’s conduct, performance or health?
• a pharmacist or student with questions about a Council decision, your registration conditions, or monitoring requirements?
• involved in a Council hearing, assessment or inquiry?
• seeking information about pharmacy ownership?
• seeking information about pharmacy approvals, applications, or fees?
• unsure about where to direct your question?

We’re here to support you in getting the information you need.

Our colleagues at the Health Professional Councils Authority (HPCA) manage enquiries to the Pharmacy Council. They’ll direct your enquiry to the right place.

Our site has a lot of useful information that might answer your question.

Browse via our homepage or visit our resources section. 

Our office hours are 9:00am to 5:00pm Monday to Friday. 

Phone                                     1300 197 177 

Fax                                          (02) 9281 2030 

Online enquiry                     Contact form

General email                      HPCA-PharmacyCouncil@health.nsw.gov.au

Pharmacy applications    HPCA-CMS-pharmacy-applications@health.nsw.gov.au 

• Make a complaint 
• Understand the complaints process 

If you want to appeal or complain about a Council decision, learn about next steps.

If you want to give feedback or complain about the way we’ve engaged with you, please complete our feedback form so we can understand and consider your issue. 

The HPCA Communications team handles all Pharmacy Council media enquiries. Visit the News and media page for more information and contact details. 

Pharmacy Council of New South Wales 
Locked Bag 20 
Haymarket NSW 1238

Office location 

Level 6, North Wing 
477 Pitt Street 
Sydney NSW 2000

The Translating and Interpreting Serviceopen_in_new (TIS) is free and confidential if you would like to contact us using a language other than English. 

Call 131 450  

You can contact us through the National Relay Serviceopen_in_new. 

The TTY phone number is 133 677.