Contact the Optometry Council
We're here to help
If you have a general enquiry or want more information about a complaint that concerns you, we can help.
Are you:
- concerned about an optometrist’s conduct, performance or health?
- an optometrist or student with questions about a Council decision, your registration conditions, or monitoring requirements?
- involved in a Council hearing, assessment or inquiry?
- unsure about where to direct your question?
We’re here to support you in getting the information you need.
Our colleagues at the Health Professional Councils Authority (HPCA) manage enquiries to the Optometry Council. They’ll direct your enquiry to the right place.
Our site has a lot of useful information that might answer your question.
Browse via our homepage or visit our resources section.
General enquiries
Our office hours are 9:00am to 5:00pm Monday to Friday
Phone 1300 197 177
Fax (02) 9281 2030
Online enquiry Contact form
Complaints about practitioners
Complaints about Council decisions
If you want to appeal or complain about a Council decision, learn about next steps.
General feedback or complaints
If you want to give feedback or complain about the way we’ve engaged with you, please complete our feedback form so we can understand and consider your issue.
Media enquiries
The HPCA Communications team handles all Optometry Council media enquiries. Visit the News and media page for more information and contact details.
Postal address and location
Optometry Council of New South Wales
Locked Bag 20
Haymarket NSW 1238
Office location
Level 6, North Wing
477 Pitt Street
Sydney NSW 2000
Our building is opposite Belmore Park and a short distance from Sydney’s Central Railway Station.
Interpreter service
The Translating and Interpreting Service (TIS) is free and confidential if you would like to contact us using a language other than English.
Call 131 450
If you are deaf, hard of hearing, have a speech or language disability
You can contact us through the National Relay Service.
The TTY phone number is 133 677.