The role of self-reflection in complaints
What self-reflection involves
Self-reflection gives practitioners an opportunity to consider the events or incidents that led to the complaint being made.
In most cases, a practitioner will have already provided a response to the Health Care Complaints Commission as part of the complaints process. But a self-reflection exercise focuses on how they have reflected on the incident since then.
It invites practitioners to reflect on the impacts of these events on themselves and those involved. Most importantly, it encourages them to consider how they can learn from the experience and any changes that might benefit their practice.
This might include discussing the incident with peers and colleagues or their medical indemnity insurer and undertaking training activities.
Insight into good practice
Participating in self-reflection is not an admission of wrongdoing and it doesn’t pre-empt any decisions the Medical Council might make.
Rather, it helps us understand a practitioner’s insight, their approach to safe practice, and whether any further action may be needed.
We specifically ask practitioners to consider the Medical Board of Australia’s Good Medical Practice Guide – A Code of Conduct for Doctors in Australia and how self-reflection and changes to practice align with the Code.
We encourage practitioners to be honest, reflective and specific in their responses. This helps us better consider their level of insight, willingness to learn, and understanding of professional obligations.