Common complaints we receive
Complaints during 2024‒25
What does the data show?
There were 8,242 registered dental practitioners in NSW in 2024–25. During that period, we received 483 complaints about 347 practitioners. This represents 4.21% of registered dental practitioners in NSW.
Most complaints in the 2024–25 reporting year were about clinical care (299 complaints) followed by complaints about billing (30 complaints).
These patterns are similar to previous years.
We look at complaint trends to help us see issues that may affect public safety. This supports our work to promote safe, high-quality care. Even though clinical care issues were the largest group, the overall rate of complaints remains low compared to the number of registered practitioners.
There were 1,398 registered dental students in NSW, and we received 2 complaints about them. Complaints about students are rare, but they do occur.