Complainant

Legal Information

Our legal information section is a guide to the legislative and regulatory environment in which decisions are made under the Health Practitioner Regulation National Law (NSW) .

How we manage complaints

We protect the public and manage risk to public health and safety. We help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a registered health practitioner. We...

Complaint assessment

We manage complaints through our heath, performance or conduct pathway, depending on the issue.
Immediate action proceedings
Section 150 of the Health Practitioner Regulation National Law (NSW) gives us the power to suspend or impose conditions on the practitioner’s registration as a temporary measure.
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

How do you manage my information?

The complaints process is confidential. We only share confidential information if we need to.

What happens after I make a complaint?

After we receive your complaint, we will let you know in writing that we have received your complaint. We will also inform the Health Care Complaints Commission.

What we do

We manage complaints about the conduct, performance and health of registered health practitioners and students in NSW together with the Health Care Complaints Commission (HCCC). When managing complaints, we ensure that our assessment and decision making processes are...
Who receives my complaint?
The councils work with the Health Care Complaints Commission to assess your complaint and decide which agency should handle it.

How do I make a complaint?

You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.

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