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Complainant
Who receives my complaint?
Complainant
Practitioner
The councils work with the Health Care Complaints Commission to assess your complaint and decide which agency should handle it.

How do I make a complaint?

Complainant
Practitioner
You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.

Who can I complain to?

Complainant
Practitioner
There are different organisations involved in managing complaints about health practitioners or students. The Health Professional Councils Authority (HPCA) is the right place to make a complaint if you are concerned about a health practitioner in NSW behaving in a way...

Who can I complain about?

Complainant
Practitioner
You can make a complaint about a registered health practitioner or registered student in NSW.

What should I know before making a complaint?

Complainant
Practitioner
Information about who can make a complaint and the complainant's rights in the complaint process.

Lodging a complaint

Complainant
Practitioner
You can make a complaint to us or to the Health Care Complaints Commission. You need to make your complaint in writing. You can make a complaint using our online complaints form or by downloading and completing complaints from which you can send to us by post or email...

How councils manage complaints

Complainant
Practitioner
Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...

Before lodging a complaint with us

Complainant
What do you need to know before lodging a complaint with us? This section contains key informaiton that you need to know before lodging a complaint. This includes a guide on filling in online complaints form, information about filling in complaints form on behalf of...
Mandatory notifications
Complainant
Practitioner
Health practitioners and their employers, as well as education providers, also have mandatory reporting (notifications) responsibilities under the National Law (NSW). Education providers, registered health practitioners and their employers must tell AHPRA if they have...
What you can complain about
Complainant
Practitioner
You can make complaints to health professional councils about the clinical care and treatment, professional behaviour or health of a registered health practitioner in NSW.

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