Complainant
About Us
Health professional councils work to protect the health and safety of the public in New South Wales by managing complaints about practitioners and students. Councils work with the Health Care Complaints Commission to decide the best way a complaint should be managed...

Conduct pathway

Conduct issues generally relate to behavioural acts or omissions and often go to the question of character. The conduct pathway allows the Council to manage complaints that may constitute unsatisfactory professional conduct or professional misconduct.
Reviewing or appealing a decision
Practitioners with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

What do you need to know about our processes

This section provides information for practitioners about how we manage complaints through our heath, performance or conduct pathway, depending on the issue. It also describes possible outcomes of a complaint.
Interpreter service
People who prefer a language other than English should contact the HPCA through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the HPCA to discuss a complaint or TIS will organise for an interpreter in your language to be on the...
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.

Complaint assessment

Councils manage complaints through their heath, performance or conduct pathway, depending on the issue.
Immediate action proceedings
Section 150 of the Health Practitioner Regulation National Law (NSW) gives a health professional council the power to suspend or impose conditions on the practitioner’s registration as a temporary measure.
What happens if the HCCC manages the complaint?
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.

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