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Interpreter service
Complainant
People who prefer a language other than English should contact the HPCA through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the HPCA to discuss a complaint or TIS will organise for an interpreter in your language to be on the...
Reviewing or appealing a decision
Complainant
Practitioner
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...
Complaint outcomes
Complainant
Practitioner
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.
Complaint assessment
Complainant
Practitioner
Councils manage complaints through their heath, performance or conduct pathway, depending on the issue.
Immediate action proceedings
Complainant
Practitioner
Section 150 of the Health Practitioner Regulation National Law (NSW) gives a health professional council the power to suspend or impose conditions on the practitioner’s registration as a temporary measure.
What happens if the HCCC manages the complaint?
Complainant
Practitioner
Following the joint assessment, the Health Care Complaints Commission (HCCC) may manage your complaint. You will be told by the HCCC who is dealing with your complaint after the joint assessment.
How does a council manage my information?
Complainant
Practitioner
The complaints process is confidential. Councils only share confidential information if they need to.
What happens after I make a complaint?
Complainant
Practitioner
After we receive your complaint, it will be provided to the relevant health professional council, who will let you know in writing that they have received your complaint. The council will also inform the Health Care Complaints Commission.
Who receives my complaint?
Complainant
Practitioner
The councils work with the Health Care Complaints Commission to assess your complaint and decide which agency should handle it.
How do I make a complaint?
Complainant
Practitioner
You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.