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Publications in 2014

Publications by the HPCA or in conjunction with the HPCA are provided here, as they are issued. 




Strategic Plan 2013-2015 and 2014/2015 Action Plan


This document includes the HPCA Strategic Plan to 2015 and the 2014/2015 Action Plan. The Strategic Plan comprises four strategic themes: Safety and Quality, Corporate Governance, People and Culture, and Finance and Management.

The Action Plan lists the priority actions and projects that will be undertaken in 2014/2015 and are being prioritised in consultation with Councils and staff.

Dealing with complaints - A guide for health service providers


This publication explains how the New South Wales (NSW) regulatory authorities deal with notifications (complaints) about health service providers in NSW. It is designed to provide an overview of the processes and powers of the Health Care Complaints Commission and the health professional Councils when handling notifications (complaints). Reviewed July 2014.

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