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Publications in 2012

Publications by the HPCA or in conjunction with the HPCA are provided here, as they are issued. 

Dealing with complaints - A guide for health service providers

This publication explains how the New South Wales (NSW) regulatory authorities deal with notifications (complaints) about health service providers in NSW. It is designed to provide an overview of the processes and powers of the Health Care Complaints Commission and the health professional Councils when handling notifications (complaints). Published May 2012.

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