|
If you wish to make a complaint or notification about a pharmacist or a pharmacy student then you can take one of the following courses of action. Please note, all complaints MUST be in writing.
| 1. |
Download and print the form below and post it to us at: |
|
Pharmacy Council of New South Wales
Locked Bag 20
HAYMARKET NSW 1238
 Complaint and Notification Form Regarding a Pharmacist
Complaint and Notification Form Regarding a Pharmacy Student
|
| 2. |
Write us a letter outlining what your complaint is about, what happened, time and place of the incident and as much detail about the incident as possible. You may wish to use the headings in the above forms to assist you in writing the letter. Please provide us with your contact details so that we can follow-up on the complaint. |
|
Pharmacy Council of New South Wales
Locked Bag 20
HAYMARKET NSW 1238
|
| 3. |
Fill in the Online Complaint Form, available from the link below:
Online Complaint Form
|
| 4. |
Contact the Health Care Complaints Commission (HCCC) regarding your complaint:
Health Care Complaints Commission
Telephone: (02) 9219 7444 or 131 500
Toll Free in NSW: 1800 043 159
TYY service for the hearing imapired: (02) 9219 7555
Fax: (02) 9281 4585
Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au
Office address: Level 13, 323 Castlereagh Street (Corner of Hay Street)
SYDNEY NSW 2000
|
| 5. |
Contact the Australian Health Practitioner Regulation Agency (AHPRA) regarding your complaint:
Australian Health Practitioner Regulation Agency (AHPRA)
Level 51
680 George Street
SYDNEY NSW 2000
Telephone: 1300 419 495
Website: www.ahpra.gov.au
|
While all notifications or complaints MUST be in writing, you are welcome to contact us directly on the numbers listed below, to obtain advice or assistance:
Phone: 1300 197 177
Fax: (02) 9281 2030
An acknowledgement of the receipt of a complaint will be provided to the person making the complaint. We may contact the complainant at a later date to seek more details about the complaint. Please make sure all contact details are clearly marked and correct.
For further information on the process for managing complaints and the courses of action, see below:
What constitutes a conduct, health or performance matter?
What happens after a complaint is made?
All information received will be treated with the utmost security and confidentiality.
|
|
Can anyone make a complaint?
Yes, anyone can make a complaint; this includes the person who received the treatment, a parent or guardian of the person or a child, a carer, a relative, another health care provider or an employer of a registered health professional.
Practitioners, employers and education providers are all required (mandated) by law to report notifiable conduct relating to a practitioner or student. Registered practitioners who fail to report notifiable conduct may face disciplinary action by their National Board.
A registered health practitioner, an employer or an education provider who forms a reasonable belief that:
- another registered health practitioner has behaved in a way that constitutes notifiable conduct; or
- a student has an impairment that, in the course of the student undertaking clinical training, may place the public at substantial risk of harm
must, as soon as practicable, notify the respective health Council of NSW or AHPRA, of the notifiable conduct. The Law provides protection from civil, criminal and administrative liability for people who, in good faith, make a notification under this Law.
Mandatory notification does not constitute a breach of professional etiquette or ethics, nor is it a departure from accepted standards of professional conduct. There is no liability for defamation.
A complaint may also be made by a health Council or the Director-General of NSW Health.
|
|
Is there somebody who can assist me in making a complaint or where I can learn more about this process?
Yes. Assistance is available from either the Health Professional Councils Authority, the Health Care Complaints Commission or the Australian Health Practitioner Regulation Agency (AHPRA):
Health Professional Councils Authority 1300 197 177
Health Care Complaints Commission 1800 043 159
AHPRA 1300 419 495
|
|
|
All information received will be treated with the utmost security and confidentiality. For further information, please click here for the frequently asked questions section.
|
|