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Welcome to the Pharmacy Council of New South Wales

The Pharmacy Council of New South Wales is a statutory body that was established in July 2010 under the Health Practitioner Regulation National Law (NSW). The Council manages notifications (complaints) about the conduct, performance or health of pharmacy practitioners and students. The Council also manages the regulation of pharmacy businesses in NSW.

This site provides information on:

  • the role, functions, activities and membership of the Council
  • the registration and regulation of pharmacies, including forms required by new and existing pharmacies and the Register of Pharmacies for NSW
  • how to make a notification (complaint) and the notifications (complaints) management processes
  • the role and functions of the agencies involved in the notification (complaint) process and links to their websites
  • the adjudicating bodies involved in notifications (complaints) management - Panels, Committees and Tribunals
  • a link to the Pharmacy Board of Australia website for information on the standards, codes of conduct and guidelines that apply to practitioners
  • links to other relevant websites
  • frequently asked questions (FAQs).

Please note:

The Pharmacy Council is not responsible for the registration of pharmacists or pharmacy students. All registration matters for NSW health practitioners are managed by the NSW office of the Australian Health Practitioner Regulation Agency (AHPRA):

        Australian Health Practitioner Regulation Agency
        Level 51
        680 George Street
        SYDNEY  NSW  2000
        Telephone:  1300 419 495

If you have a complaint regarding a health professional outside of NSW, please contact AHPRA at the above address. 

All notifications (complaints) MUST be in writing.

Interpreter Service:

People who prefer a language other than English should contact the Council through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the Council to discuss a complaint.

How to contact the Council in 19 languages (PDF 128 KB)