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How to make a notification (complaint)

If you wish to make a notification (complaint) about a registered nurse or midwife or a nursing or midwifery student then you can take one of the following courses of action. Please note, all notifications (complaints) MUST be in writing.
 

Make a Notification (Complaint) to the Nursing and Midwifery Council by:

1  Filling in the Online Notification (Complaint) Form  
 OR
2 Downloading and printing the applicable form below and posting it to us at:
Nursing and Midwifery Council of New South Wales
Locked Bag 20
HAYMARKET NSW 1238
 
   OR
 3 Writing us a letter outlining what your notification (complaint) is about, what happened, time and place of the incident and as much detail about the incident as possible. You may wish to use the headings in the above forms to assist you in writing the letter. Please provide us with your contact details so that we can follow-up on the notification(complaint).
   
Nursing and Midwifery Council of New South Wales
Locked Bag 20
HAYMARKET NSW 1238
 

Assistance

 

To obtain assistance to make a notification (complaint), please click here

Acknowledgement

 

An acknowledgement of the receipt of a notification (complaint) will be provided to the person making the notification (complaint).
We may contact the complainant at a later date to seek more details about the notification (complaint).
Please make sure all contact details are clearly marked and correct. 

What Happens Next

For further information on the process for managing notifications (complaints) and the courses of action, see below: 

Make a Notification (Complaint) to the Health Care Complaints Commission by:

 4 Contacting the Health Care Complaints Commission (HCCC) regarding your notification (complaint):
  Telephone:  (02) 9219 7444 or 131 500
  Toll Free in NSW: 1800 043 159
  TYY service for the hearing impaired: (02) 9219 7555                              
  Fax: (02) 9281 4585
Email: hccc@hccc.nsw.gov.au

  Website: www.hccc.nsw.gov.au   
                     
  Office address: Level 13, 323 Castlereagh Street (Corner of Hay Street)
SYDNEY NSW 2000

     

Make a Notification (Complaint) to the Australian Health Practitioner Regulation Agency by:

5 Contacting the Australian Health Practitioner Regulation Agency (AHPRA) regarding your notification (complaint):

Telephone:

1300 419 495
  Website: www.ahpra.gov.au

  Office address: Level 51, 680 George Street
SYDNEY NSW 2000

While all notifications (complaints) MUST be in writing, you are welcome to contact us directly on the numbers listed below, to obtain advice or assistance:
Telephone: 1300 197 177
 
  Fax: (02) 9281 2030  
 
All information received will be treated with the utmost security and confidentiality.